Returns

Returns

Although we believe that you always make a good choice at Vibes Fashion, sometimes something might not be quite as you expected. Or perhaps you just want to exchange the item for a different size or color. No worries, returning items to us is very easy. You have the right to return your items within 14 days of receiving your order.

How does the return process work?

Returns are at your own expense, and items must be returned in their original packaging. Please ensure that the products are unworn, undamaged, and free of stains. Items that have been worn, washed, or damaged, unfortunately, cannot be returned.

Return form

Every order you receive from us includes a return form. You can use this form to indicate whether you want to return or exchange an item. If you choose to exchange, please clearly state the size and color you wish to exchange the item for. This ensures that we can process your request quickly and efficiently. You can also download and print this return form from our website 'https://vibesfashion.nl/pages/retourneren'

Send your return to the address below:

Hoogeveenenweg 201, 2913 LV Nieuwerkerk aan den IJssel

Please note!

The costs for return shipments are for your own account, so always keep your proof of shipment (such as a PostNL Track & Trace receipt) until your return has been processed. This provides you with extra certainty and can help with any problems regarding the return shipment.

Once we have received and processed your return, we will refund the amount to the account number you provided within 14 days. Please note that if you opt for an exchange, we will send the exchanged product to you as soon as it is in stock. You do not have to pay shipping costs for the exchange process; we will send the exchanged product to you free of charge.

Klarna:

For a standard return via Klarna, you will usually receive your money within 5 to 7 business days after we have processed your return. The speed of the refund depends on your payment method:

iDEAL or bank transfer → Refund within 5 to 7 business days.
Credit card → Klarna processes the refund immediately, but it may take a few days for it to appear on your account.
Pay later → The invoice will be cancelled or adjusted once the webshop has processed the return.

Do you want a faster refund? Indicate in the Klarna app that you have sent a return. This will pause your invoice until the return has been processed.

If you have not received a refund after 7 business days, please contact Klarna or our customer service for more information.

Check upon receipt:

We kindly ask you to check your order immediately upon receipt for any defects or imperfections. You may, of course, try on items to assess the size and fit.

If there is a defect or deviation, you must report this to us before outdoor use and within 2 weeks. Items that are visibly defective should not be used.

After outdoor use, we cannot accept liability for consequential damage or additional claims. Of course, we always provide a suitable solution if reported in a timely manner.

Specific conditions:

Ensure your items are unworn and show no damage; otherwise, we cannot accept them.
Items falling outside the 14-day return period can no longer be returned.
Make sure no stains appear on the products. Items with stains, unfortunately, cannot be returned.
Important: If you return an item damaged or outside the return period, the cost of re-shipping the item will be borne by you. We advise you to carefully adhere to the return policy to avoid unnecessary costs.

We hope that despite your return, you will quickly make another perfect purchase with us! Do you have any questions about the return process or specific conditions?

Please feel free to contact us at Info@vibesfashion.nl